Skip to content
Currently shipping only within Vancouver/Lower Mainland/Fraser Valley
Currently shipping only within Vancouver/Lower Mainland/Fraser Valley


Warehoos Online Inc., (“Warehoos”) is committed to maintaining the security and privacy of your personal information. This Policy documents our on-going commitment to you and has been developed in compliance with the British Columbia Personal Information Protection Act ("PIPA").

In accordance with PIPA, this Policy addresses personal information about individuals and does not apply to information about corporate or commercial entities who are our suppliers or customers. Commercial information may be subject to protection under other policies and practices and through contractual arrangements, including confidentiality agreements. This Policy does not impose any limits on the collection, use or disclosure of the following information by Warehoos:
(a) your business contact information; or
(b) publicly available information recognized under PIPA.

Warehoos is accountable and responsible for personal information under its control. Warehoos has designated a Privacy Officer who is accountable for Warehoos’ compliance with this Policy. Warehoos will adopt procedures to protect personal information, receive and respond to complaints and inquiries, train staff regarding privacy policies and procedures and communicate policies and procedures to you.


Warehoos collects your personal information for the following purposes:

(a) to provide construction products requested and to use and disclose the information for any purpose related to the provision of requested construction products including billing and processing payments for the provision of requested construction products;
(b) to determine which construction products may meet your potential needs;
(c) to provide you with information about Warehoos construction products, including providing you with marketing material about Warehoos, unless you opt out of receiving this information, as provided below;
(d) to protect Warehoos, yourself and others from error, fraud and other illegal activity and to safeguard the financial interests of Warehoos;
(e) to authenticate your identity and communicate with you;
(f) to provide personal information to Warehoos associates (and anyone else working for or dealing with Warehoos) in order to obtain quotations for or order products requested by you;
(g) to collect debts owed to Warehoos;
(h) to manage or transfer assets or liabilities of Warehoos, for example in the case of an acquisition or merger, the provision of security for a credit facility or the change of a carrier; and
(i) to comply with legal and regulatory requirements. The purposes listed above are a reasonably necessary part of your relationship with Warehoos. When your personal information is to be used for a purpose not previously identified, the new purpose will be disclosed to you prior to such use, and your consent will be sought unless the use is authorized or required by PIPA or other law.


Warehoos will obtain your consent to collect, use or disclose personal information except where Warehoos is authorised or required by PIPA or other law to do so without consent. Your consent may be express or implied, or given through your authorized representative. Consent may be provided orally, in writing, electronically, through inaction (such as when you fail to notify Warehoos that you do not wish your personal information collected/used/disclosed for optional purposes following reasonable notice to you) or otherwise. For example, consent may be expressed orally over the telephone at the time information is being collected; electronically, when submitting an agreement, application or other information; or, in writing when signing an agreement or application form. You may withdraw your consent at any time, subject to legal or contractual restrictions, provided reasonable written notice of withdrawal of consent is given by you to Warehoos. Upon receipt of your written notice, Warehoos will inform you of the likely consequences of the withdrawal, which may include the inability of Warehoos to provide certain construction products for which the delivery of that information is a prerequisite.

6. LIMITS ON COLLECTION OF PERSONAL INFORMATION Warehoos will not collect personal information indiscriminately and will limit its collection of your personal information to what is reasonably necessary to provide a product or service and which is reasonably necessary for the purposes consented to by you. Warehoos may also collect information as authorized by PIPA or other law.

7. LIMITS ON SHARING OF PERSONAL INFORMATION Warehoos will never sell your personal information and will not share personal information with third parties except as necessary to carry out its business, at your request, or, as required by law or other legal processes.

Warehoos will retain personal information only for as long as necessary to fulfill the purposes for which the information was collected or as required by law. We have technological and operational security policies and procedures in place to protect your personal information from loss, misuse, alteration or unintentional destruction. Warehoos will destroy, erase or make anonymous documents or other records containing personal information as soon as it is reasonable to assume that the original purpose is no longer being served by retention of the information and retention is no longer necessary for legal or business purposes. Warehoos will take due care when destroying personal information so as to prevent unauthorized access to such information.

Warehoos will make a reasonable effort to ensure that personal information it is using or disclosing is accurate and complete. Warehoos will rely on you to ensure that certain information, such as your street address, e-mail address or telephone number, is current, complete and accurate. If you notify Warehoos of the inaccuracy or incompleteness of personal information, Warehoos will amend the information as required. If appropriate, Warehoos will send the amended information to third parties to whom the information has been disclosed. When a challenge regarding the accuracy of personal information is not resolved to your satisfaction, Warehoos will annotate the personal information under its control with a note that a correction was requested but not made.

Warehoos protects the personal information in its custody or control by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks. Warehoos personnel who have access to your personal information have been trained and are required to maintain the confidentiality of such information. You should be aware that confidentiality and security are not assured when information is transmitted through e-mail or wireless communication. Warehoos will not be responsible for any loss or damage suffered as a result of a breach of security or confidentiality when information is transmitted by e-mail or wireless communication.

Information provided to Warehoos may be stored on servers domestically or abroad, including third-party servers in the United States. As such, information stored by Warehoos may be accessible to local courts, law enforcement, and governmental authorities of the United States.

You have a right to access your personal information held by Warehoos. Upon written request and authentication of your identity, Warehoos will provide you with personal information under its control, information about the ways in which that information is being used and a description of the individuals and organizations to whom such information has been disclosed. Warehoos may charge a reasonable fee for providing personal information in response to a PIPA access request and will provide an estimate of any such fee upon receiving a written access to personal information request. Warehoos may require a deposit for all or part of the fee. Warehoos will make personal information available within 30 days or provide written notice where additional time is required to fulfill the request. In some situations, Warehoos may not be able to provide access to certain personal information. Warehoos may also be prevented by law from providing access to certain personal information. Where an access request is refused in whole or in part, Warehoos will notify you in writing, giving the reason for refusal and outlining further steps which are available to you.

If you are an employee of Warehoos, Warehoos may collect, use and disclose your personal information for the purposes of establishing, managing and terminating an employment relationship. Without limiting the foregoing, Warehoos may collect, use or disclose employee personal information:
(a) to assess and facilitate the implementation of opportunities and social programs for employees;
(b) to address employee concerns and complaints;
(c) to provide compensation and fulfilling taxation requirements;
(d) to administer policies and procedures regarding training, retention and evaluation of employees;
(e) to refund any expenses incurred by an employee as a result of their employment with Warehoos;
(f) to administer the physical security of Warehoos facilities, through the collection of images of an employee captured on a video surveillance system; and
(g) to comply with other requirements imposed by law, including without limitation collecting employee personal information as required by applicable workplace insurance and safety legislation and occupational health and safety legislation. Warehoos may collect, use or disclose employee personal information without obtaining consent of the employee, if:
(a) the collection, use or disclosure of such information is reasonable for the purpose of establishing, managing or terminating an employment relationship between Warehoos.
(b) Warehoos notifies the employee that Warehoos will be collecting, using or disclosing employee personal information and such notification indicates the purpose for such collection, use or disclosure.
(c) information prepared or collected by an employee as part of their employment responsibilities or activities with Warehoos, unless said information includes personal information about another employee who did not prepare or collect the information; and
(d) information to enable an employee to be contacted, including the name, position or title, business telephone number, business address, or business email of the employee.

All other sections of this Policy apply to the collection, use, and disclosure of employee personal information, except where there is a conflict between this section and another section, in which case this section will prevail.