Frequently Asked Questions
Payments
We accept the following payment methods: Credit Cards (Visa, Mastercard, American Express) and Interac.
If you wish to apply for a credit account, you may send an application by completing the following form.
In British Columbia (Lower Mainland) we charge $74.99 per delivery, and $99.99 for express delivery (2-4 hours). For larger orders, our large truck deliveries start at $129.99.
Our delivery fees outside of the Lower Mainland and for other provinces vary - on the cart page, please submit your address for the most updated rates.
If your project requires a custom delivery request, please feel free to contact us at info@warehoos.com!
Delivery
Yes we can!
WareHoos is based in Vancouver currently offers same & next-day shipping to customers in the Vancouver and the BC Lower Mainland.
However, we are still able to deliver to other regions and provinces - please expect potential delays in shipping times. Please visit the cart page for more details about our shipping rates and delivery times.
Send us a message at info@warehoos.com with what you'd like to order and your location and we can gladly provide more details.
We provide same-day delivery (if you order before 9am) and next-day delivery for orders in the Lower Mainland. We also have an express delivery option, where we can deliver your orders on the same day within 2-4 hours.
If you are outside of Vancouver, we can deliver to you within 1-5 business days.
We deliver materials using cargo vans, cube vans, and 5-ton trucks. We are able to deliver with a HIAB crane upon request and an additional fee.
For orders outside of Vancouver, Warehoos reserves the right to cancel your order if we are unable to fulfill your request. We will issue you a full refund if we are unable to do so.
If you need a custom delivery request, send us an email at info@warehoos.com or give us a call at 1-877-383-2671.
Orders
No, we don't have minimum orders!
Yes! We understand that things can change. Please give us a message and we make changes for you. However, if your order is already fulfilled or out for delivery, we will not be able to change it. Any new items added will be through a separate order.
For commodity products such as lumber, prices are updated on the 15th and 30th of every month. For non-commodity products, prices are updated on the 31st of every month. The prices you see on WareHoos are guaranteed until we update them on the dates above.
You will receive status updates about your order to the email you've provided.
You will receive status updates about your order to the email you've provided.
Returns
Send us a message of what you'd like to return! As long as it's been under 14 days, you will be able to return your extra building materials. There is a flat rate of $50 and a 15% restocking fee for any returns (5% for WareHoos SELECT members).
Product & Stock
WareHoos sources building materials through local lumber yards in BC and directly with brands you trust such as GCP Applied Technologies and Typar. Ordering at WareHoos means you will be able to leverage our deep relationships with partners to get quality materials at competitive prices for your projects.
There's a good chance we do! But if you've checked our catalogue and it turns out we don't, please send us an email at info@warehoos.com or call us at 1-877-383-2671. We can source it for you and call you with the price before we process the order.
Contact Us
You can order online at WareHoos 24/7. Our customer support hours are Mon-Fri 8:00AM - 5:00PM. Our delivery hours are Mon-Fri 9:00AM - 5:00PM.
We do! You can find us at 106-3757 190th St in Surrey, BC.
Give us a call at 1-877-383-2671 or send us an email at info@warehoos.com!