Frequently Asked Questions
Payments
"We accept the following payment methods:Credit Cards (Visa, Mastercard, American Express), Interac, Shop Pay, Apple Pay and Google Pay. "
We charge $50 per delivery, and $65 for express delivery (2-4 hours). For larger orders, our large truck deliveries start at $200. If your project requires a custom delivery request, please feel free to contact us at info@warehoos.com!
Delivery
"WareHoos currently delivers to customers in the BC Lower Mainland. However, we are still able to deliver outside of the region - please expect potential delays in shipping times. Send us a message at info@warehoos.com with what you'd like to order and your location and we can gladly provide more details.We are currently working on expanding to locations outside of the region and other provinces."
We provide same-day delivery (if you order before 9am) and next-day delivery for orders in the Lower Mainland. We also have an express delivery option, where we can deliver your orders on the same day within 2-4 hours.
We deliver materials using cargo vans, cube vans, and 5-ton trucks. If you need a custom delivery request, give us a call at 1-877-383-2671.
Orders
No, we don't have minimum orders!
Yes! We understand that things can change. Please give us a message and we make changes for you. However, if your order is already out for delivery, we will not be able to change it. Any new items added will be through a separate order.
"For commodity products such as lumber, prices are updated on the 1st and 15th of every month.For non-commodity products, prices are updated on the 31st of every month.The prices you see on WareHoos are guaranteed until we update them on the dates above."
You will receive status updates about your order to the email you've provided.
You will receive status updates about your order to the email you've provided.
Returns
Send us a message of what you'd like to return! As long as it's been under 14 days, you will be able to return your extra building materials at a WareHoos-designated lumber yard. There is a flat rate of $50 and a 15% restocking fee for any returns (5% for WareHoos SELECT members).
Product & Stock
WareHoos sources building materials through local lumber yards in BC and directly with brands you trust such as GCP Applied Technologies and Typar. Ordering at WareHoos means you will be able to leverage our deep relationships with partners to get quality materials at competitive prices for your project.
There's a good chance we do! But if you've checked our catalogue and it turns out we don't, please send us an email at info@warehoos.com. We can source it for you and call you with the price before we process the order.
Contact Us
"You can order online at WareHoos 24/7. Our customer support hours are Mon-Fri 7:30AM - 5:00PM.Our delivery hours are Mon-Fri 9:00AM - 5:00PM."
We do! You can find us at 106-3757 190th St in Surrey, BC.
You have a few options. You can head to the chat in the right corner, give us a call at 1-877-383-2671 or send us an email at info@warehoos.com.