Politique de remboursement

8.0 RETURN AND REFUND POLICY

8.1 - Rejection of Visibly Damaged Products

8.1.1 - If the Buyer receives a delivery wherein the product is visibly damaged on the Buyer’s reasonable inspection of that delivery, the Buyer must refuse the delivery of the product and document and record the damage with the carrier and retain a copy of same. Warehoos will attend to filing a claim with the carrier (the “Claim”) and will attend to a new shipment of the Buyer’s order as soon as reasonably possible after the Claim has been filed and any necessary damage inspections have been completed. Upon request, the Buyer will cooperate with Warehoos and provide any necessary proof of damage to Warehoos (including photos), for its use in the Claim process.

8.1.2 - If the Buyer accepts deliver of visibly damaged products or fails to cooperate and assist with Warehoos’s Claim contrary to section 8.1, the Buyer accepts the products at the Buyer’s own risk and liability and the Buyer will not be entitled to any refund, return, or exchange of the products, or seek compensation of any kind whatsoever for any costs, damages, or expenses incurred by the Buyer in respect of or in connection with the damaged products

8.2 Damaged Product Not Visible on Reasonable Inspection

8.2.1 - If the Buyer receives a delivery wherein the products are damaged but did not appear to be damaged on the Buyer’s reasonable inspection at the time the Buyer accepted the delivery:

a) the Buyer must notify Warehoos of the defect or damage within 24 hours of accepting the delivery of the products by emailing info@warehoos.com;

b) the Buyer must provide to Warehoos proof of damage (including photos); and

c) the Buyer must make the packaging of the products readily available for inspection by Warehoos.

8.2.2 - If the Buyer has fulfilled all its obligations set out in section

8.2 - Warehoos will investigate the product and make a determination as to whether or not the product is indeed damaged or defective. In addition:

a) If Warehoos determines the product shipped to a Buyer is damaged or defective through the fault of Warehoos, Warehoos, at its expense, will ship another shipment of the same product to the Buyer as soon as reasonably possible, provided that the Buyer has returned the damaged or defective product to Warehoos within 72 hours together with the original invoice for the purchase of the product.

b) If Warehoos determines the product shipped to a Buyer is damaged or defective through no fault of Warehoos, Warehoos will repair the defect or damage to the product and ship the repaired product to the Buyer, provided that the Buyer authorizes the repair work and attends to payment of the repair work and the cost of shipping the product back to the Buyer. Warehoos will ship the repaired products back to the Buyer within seven (7) days after payment for the repair work has been received.

c) If the products remain in the possession of Warehoos for a period of 45 days after the Buyer is notified of repair options or if the repaired products remain in the possession of Warehoos for a period of 45 days after the repair work was complete, the Buyer is deemed to have abandoned the products and Warehoos will be entitled to use the products in any manner whatsoever, including repurposing, reusing, reselling, or discarding the product. In such circumstances, the Buyer will not be entitled to any refund, return, or exchange of the products or 7 {211868-03934034;2} seek compensation of any kind whatsoever for any costs, damages, or expenses incurred by the Buyer in respect of or in connection with the products.

8.3 Missing Components

8.3.1 - If the Buyer receives a delivery wherein the product is missing a component that was ordered, the Buyer must notify Warehoos of the missing component within 24 hours of accepting the delivery of the product by emailing info@warehoos.com. Upon notification within the deadline provided, Warehoos will investigate the product and make a determination as to whether or not the product is missing a component and if so, Warehoos, at its expense, will ship the missing component to the Buyer as soon as reasonably possible.

8.4 Return of Products

8.4.1 - If the Buyer wishes to return the product that the Buyer purchased from Warehoos, the Buyer may request and receive a full refund for the cost of the product (less shipping costs), if the Buyer meets all of the following criteria:

a) the Buyer notified Warehoos within 14 calendar days of receipt of the product that the Buyer wishes to return the product for a full refund, by emailing info@warehoos.com;

b) the Buyer returned the product to Warehoos within 14 days of the notification that the Buyer wishes to return the product for a refund;

c) the product is returned to Warehoos in the condition in which it was delivered to the Buyer, including its original box and packaging, unmarked and unopened, without any missing parts, including manuals and documentation that was originally shipped to the Buyer;

d) the Buyer paid for all shipping costs to and from Warehoos. For greater clarity, the Buyer must pay for the original shipment of the order, even though the shipment was returned; and

e) the Buyer attends to payment of the restocking fee (the “Restocking Fee”), which amount shall be:

(i) $50.00 plus 15% of the cost of the product for Buyers who do not have a valid Membership Subscription; or

(ii) $50.00 plus 5% of the cost of the product for Buyers who have a valid Membership Subscription.

8.4.2 - Provided the Buyer fulfils each of the requirements set out at section

8.4.1 - Warehoos will provide a refund equal to the cost of the product purchased less the Restocking Fee (as defined in section

8.4.1) - and such amount will be refunded to the Buyer using the Buyer’s original method of payment.

8.4.3 If the Buyer returns a product for refund and Warehoos receives the returned products in a condition that is different than what it was when the product was originally shipped to the Buyer for any reason (including the Buyer’s failure to properly package the products), Warehoos reserves the right to do any of the following, in its sole discretion:

a) charge to the Buyer the Restocking Fee (as defined in section 8.4.1) on any opened product that, despite being opened, still contains all components intact, which charge will be deducted from the refund amount to the Buyer; 8 {211868-03934034;2}

b) refuse a portion or all of the refund amount to the Buyer, if there is damage to the product, or if the products are returned to Warehoos in a condition that is different than the condition in which it was shipped to the Buyer for any reason whatsoever. For greater clarity, if the shipment of the products returned to Warehoos causes damage to the products, the Buyer forfeits its right to any refund; and/or

c) at the cost of the Buyer, return the products delivered to Warehoos.

8.4.4 - Notwithstanding any other term of these Terms and Conditions, Warehoos may in its sole discretion refuse to provide the Buyer with a refund in circumstances where the Buyer had notice at or before the time of purchase that the product was a final sale item or otherwise ineligible for any return, refund, or exchange.

8.5 Acceptance by Buyer

8.5.1 - Unless the Buyer notifies Warehoos of damage, defects, missing components, or returns and refund requests in accordance with these Terms and Conditions, the Buyer is deemed to have irrevocably accepted the delivery of the products purchased from Warehoos and confirms that the Buyer received the whole of the product purchased from Warehoos free of any damage, defects, or deficiencies of any kind whatsoever.