Frequently Asked Questions
Frequently Asked Questions
Payments
We accept the following payment methods:Credit Cards (Visa, MasterCard, American Express), Interac, Shop Pay, Apple Pay and Google Pay.
We have prices in both CAD and USD. If you're ordering in Canada, you will see CAD pricing on the website. If you are in the US, you should see USD pricing.
Yes, we would be able to do a special deal for you if you are ordering bulk quantities. Feel free to contact us at sales@warehoos.com for a quote!
Delivery
We provide same-day delivery (if you order before 9am) and next-day delivery for orders in the Lower Mainland. We also have an express delivery option, where we can deliver your orders on the same day within 2-4 hours.If you are outside of Vancouver, we can deliver to you within 1-5 business days.
WareHoos is located in the BC Lower Mainland and we are able to deliver across Canada and the United States. Send us a message at
sales@warehoos.com with what you'd like to order and your location and we can gladly provide more details.
We deliver materials using cargo vans, cube vans, and 5-ton trucks. If you need a custom delivery request, give us a call at 1-877-383-2671.
We don't have a physical location for order pickup and typically do delivery only. However, let us see what we can do to help you out. Please share what you'd like to order and where you're located to sales@warehoos.com and we'll follow up with you. Thank you!
Yes, if all products are available at once, we will consolidate and deliver them all at once. If parts of your order need to come separately we will advise you beforehand. Thank you.
Orders
No, we don't have minimum orders!
You will receive status updates about your order to the email you've provided.
For commodity products such as lumber, prices are updated on the 1st and 15th of every month.For non-commodity products, prices are updated on the 31st of every month.The prices you see on WareHoos are guaranteed until we update them on the dates above.
No, unless you want to! We recommend our customers to register in order to save time filling their information, but it's up to you.
Yes! We understand that things can change. Please leave us a message and we'll make the changes for you. However, if your order is already out for delivery, we will not be able to change it. Any new items added will be processed through a separate order.
You have 2 options:1) Order directly through our website, or2) Email your order request to our Contract Sales team at sales@warehoos.com.For #2, our team can offer you preferred contractor pricing and exclusive deals. You will also have an account manager assigned to you to make sure your orders go right.
About Us
Give us a call at 1-877-383-2671 or send us an email at info@warehoos.com!
Send us an email at info@warehoos.com! We'd love to work with you.
You can order online at WareHoos 24/7.Our customer support hours are Monday to Friday, 7:30AM to 5:00PM PST.Our delivery hours are Monday to Friday, 9:00AM to 5:00PM PST.
We are based in Surrey, BC, and we ship all across Canada and the United States.
We are headquartered in Surrey, BC. You can find us here:3757 190 St #106, Surrey, BC V3Z 0P6We do not have a physical location for order pickup. However, our satellite warehouses ship throughout Canada + USA. We'd love to help you with your project!
We are an online lumber yard so we don't have a public location to sell. We help contractors with sourcing material and getting them delivered promptly.
Yes, this is something we can deal with and are able to supply. This is also dependent on your job locations.
Product & Stock
WareHoos sources building materials through local lumber yards in BC and directly with brands you trust such as GCP Applied Technologies and Typar. Ordering at WareHoos means you will be able to leverage our deep relationships with partners to get quality materials at competitive prices for your project.
There's a good chance we do or can bring it in! But if you've checked our catalogue and it turns out we don't, please send us an email at sales@warehoos.com with what you're looking for and where you're located. We can source it and contact you with a quote delivered to your address.
Returns
Send us a message of what you'd like to return! As long as it's been under 14 days, you will be able to return your extra building materials at a WareHoos-designated lumber yard. There is a flat rate of $50 and a 15% restocking fee for any returns (5% for WareHoos SELECT members).